WaMi Driver On-Demand: Privacy Policy

Last Updated: June 30, 2025

WaMi Ghana Ltd. ("WaMi," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: Personally identifiable information, such as your name, phone number, and email address, that you voluntarily give to us when you register for the app.
Financial Data: Data related to your payment method (e.g., mobile money details, credit card numbers) that our payment processor collects. We do not store this information on our servers.
Geolocation Information: We may request access or permission to and track location-based information from your mobile device while you are using our application to provide our services (e.g., for pickup, live tracking, and emergency alerts).
Device Data: Information about your mobile device, such as your device ID, model, and manufacturer.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

Create and manage your account.
Process your bookings and payments.
Dispatch drivers and facilitate the provision of our services.
Send you push notifications regarding your account or bookings.
Increase the efficiency and operation of the application.
Respond to customer service requests and provide support.
Activate the Panic Button feature and notify support in case of an emergency.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

To Your Driver: We will share your first name and pickup location with your assigned driver to facilitate the service. Your phone number may be shared to allow for direct communication.
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
To Emergency Services: In the event of a panic alert, we may share your information, including your live location, with law enforcement or emergency responders.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

5. Your Rights

You have the right to review or change the information in your account or terminate your account at any time by logging into your account settings or contacting us.